Solved

Pending verification

My order was pending for additional information and asked me to scan my identification and my card and also asked me to do a selfie and I have done all those but my order is still pending for verification. is there any other way I can speed up the process ? 

Hi Jerome,


We have forwarded the documents to the respective department for review and approval.  This process may take another 4-6 working hours for update as the team in-charge is unavailable outside office hours.  You will be notified by email once there is an update on this matter.  


Thank you for your patience.


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