Paypal payment "verifying"- paid from paypal balance

Sent screenshots of my transaction history on PayPal, the invoice I received from offgamers, and already submitted my identification documents earlier in the day for another purchase. Was told the manual verification team could only approve the transaction and they they are currently not working... anyone else experience this issue? How long did it take to be resolved? I was assuming if they were processing payments and sending receipts out there would at least be somewhere there to verify the transactions?

Please note the the invoice were automatically generated and sent to customer after customer completed the purchase. The verification working hour are from 9.30 AM to 6.30 PM (GMT +8). Once they have start working, they will start verify all the order that pending for manual verification.

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