Verification stuck for 3hrs

ORDER # 12303743 still on verification for 3hrs and i wonder how long is this gonna take to be fix. 
i did send what was required for the verification so i assume it shouldnt be taking that long.

Hi  Classy,

Kindly be refer to ticket ID.  301966 as one of our representatives have already responded to your enquiry regarding this matter. For future correspondence, please stick to the ticket/email thread. 

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