Solved

Verifying

Hi, I recently made a purchase of 30k yen itunes gift card and it's still verifying even though the payment is deducted from my paypal
It's currently in verifying status.
order #12249340

Hi Sherry,


We are sorry as the order was flagged for payment review and verification.

This compulsory verification process is initiated by the system to validate the source of the payment and to safeguard the credit card or PayPal owner against identity theft, fraud and unauthorized payment. 

Hence, it is required for the information provided to be verified for accuracy and legitimacy as part of the standard security check for all online transactions.


Anyhow, the order was subsequently cancelled and refunded as per your request.


We would like to extend our utmost apologies for any inconvenience this may have caused.



order #12253272 its stuck at verifying

Hi Andy,


Your order required documents and other images for additional verification, however you has subsequently requested for cancellation.  We have cancelled and initiated refund on the order as requested.


Apologies for any inconveniences this may have caused.


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