Payment recieved. No product.

I have been told that payment has been received, money has been taken from my PayPal, yet no product. Apparently I need to authenticate it even though I made two purchases just a few moments before.

It tells me I need to send four different documents! Photo ID, a selfie of me with the ID, a household bill and my actual bank card.

Why would I need to authenticate in the first place when I have already ordered from it before? And why would it need a photo of my bank card when PayPal doesn't even give that information??

Hi fyynthebin,

Sorry about the hold-up, we have replied to your ticket ID#270407 concerning this.

Do refer to the said ticket accordingly.Thank you.

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