Kindly send a screenshot or image of the payment transaction from your bank if there has been a deduction, we shall escalate for payment clearance.
But my bank account said it is processing
It appears that the payment for your recent order has been declined by the card issuer. You are advised to contact your card issuer for further assistance as they did not provide us with more information due to confidentiality.
Alternatively, you may:
1. use another card to place order
2. attempt to use your card via PayPal option