Solved

help still verifying

Order Number: 11268243


1 person has this problem

Hi there,


We would like to inform you that the payment for this order (11354732) is currently pending for review and verification.

The  verification process serves to safeguard the account owner against identity theft, fraud and unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and  legitimacy as part of the standard security check for all online  transactions.  

This process may usually take under 24 working hours to complete as the team in-charge is unavailable outside office  hours. You will be notified immediately via a separate email once there  is an update on your order.  

Please accept our sincere apologies for the inconvenience caused.

order 11401777

please help

Hi Haijiang,


We would like to inform you that the order has been flagged by the system for review and verification.

The verification process serves to safeguard the credit card or PayPal owner against identity theft, fraud and unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and legitimacy as part of the standard security check for all online transactions.  

This process may take about 12 hours from now to complete as the team in-charge is unavailable outside office hours. You will be notified immediately via a separate email once there is an update on your order.  

Please accept our sincere apologies for the inconvenience caused.

 Same issue here ORDER # 11453863 veryfing for 13 hours now what the hell is going on?


Hello Κυριάκος ,


Our verification process serves to safeguard the credit card or PayPal owner against identity theft, fraud and unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and legitimacy as part of the standard security check for all online transactions.  


We would need few document to be submitted for our respective team to review and proceed with the verification process. Kindly submit the following document :


1. A valid photo identification (which has not expired revealing your name and address that matches the billing address of your credit card).

2. A copy of the front of your credit showing only the first 6 digits and last 4 digits.

3. A copy of the back of your credit card with signature.

4. Selfie holding your photo ID

Once the document has been approved there won’t be any delay with such verification again and we will proceed your order accordingly.


11479493 over 30 minute, still verifying

11479493   over 30 minute, still verifying

Hi Jaesung,


We would like to inform you that the payment for this order is currently pending for review and verification.

The  verification process serves to safeguard the credit card or PayPal owner against identity theft, fraud and unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and  legitimacy as part of the standard security check for all online transactions.  

This process may usually take under 24 working hours to complete as the team in-charge is unavailable outside office hours. You will be notified immediately via a separate email once there is an update on your order. Please accept our sincere apologies for the inconvenience caused.

order#11479855 

over 2 hours past order is still verifying.

Hi rabih0607,


We would like to inform you that the payment for this order is currently pending for review and verification. This process may take within 24 working hours to complete as the team in-charge is unavailable outside office hours. You will be notified immediately via a separate email once there is an update on your order. Please accept our sincere apologies for the inconvenience caused.

Same issue. Order number  # 11590676 

Hi Liu,


Your Order 11590676  has been completed. We noticed that you have requested a cancelation. Unfortunately, we unable to proceed with the cancelation as you have viewed the code.


Our Return Policy:
Any form of CD Key, Time Card, Expansion, Game Points, Pre-paid Card, Trial/Beta/Item Code viewed from your account history is neither refundable nor exchangeable.


We appreciate your kind understanding and patience in this matter.

订单 # 11599358 (06 Dec 2018)

We regret to inform that your order 11599358 is currently pending for review and verification. 


The verification process serves to safeguard the credit card/PayPal owner against identity theft, fraud and unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and legitimacy as part of the standard security check for all online transactions. This process may usually take up to 24 working hours to complete. You will be notified immediately via email once there is an update on your order. Please accept our sincere apologies for the inconvenience caused.


We have informed our verification team to clarify with this matter. Do send your inquiries to support@offgamers.com.


Thank you.

same here. Order # 11644376 . 


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