help still verifying

Posted about 4 years by 昊

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Solved

Order Number: 11268243

1 Votes


57 Comments

Sorted by
Alice

Alice posted over 2 years

Hi  Facundo,


We have responded to your enquiry via ticket #415272. Once there is an update, we will notify you through ticket #415272.


Should you have any further enquire, do drop us an email at support@offgamers.com. Thank you. 

0 Votes

F

Facundo posted over 2 years

Same thing here. I've placed the order #16469219 12 hours ago and i'm still waiting for the site to send me the code. I've already sent the information asked but there's nothing new.

Please help me ASAP

0 Votes

Hill

Hill posted over 2 years Admin

Hello, John. Our customer support team has responded to your through email ticket ID 415301  and you may response to us via email if you need further inquiries. Thank you.

0 Votes

j

john posted over 2 years

Plz guys can someone reply

0 Votes

j

john posted over 2 years

Order no 16470251 it’s been 2 hours u guys are still didn’t send the code I send everthing u needed my id my selfie come on guys is taking so long

0 Votes

Amri

Amri posted almost 4 years

Please accept our apologies for the delay in processing your order. However, before we could proceed in processing the order, additional verification is required which is in accordance with our company's procedure. We have informed the Personnel In-charge to expedite the procedure and we will notify you once there is any update. For the time being, please do bear with us.



0 Votes

g

gogowxy posted almost 4 years

ORDER # 12102723 still verifying. Pls check thank you!!!!!

0 Votes

kartikasari

kartikasari posted almost 4 years

Hi mpghgravity,


We would like to inform you that the order has been flagged by the system for review and verification.

The verification process serves to safeguard the credit card or PayPal owner against identity theft, fraud and unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and legitimacy as part of the standard security check for all online transactions.  

This process may take about 14 hours from now to complete as the team in-charge is unavailable outside office hours. You will be notified immediately via a separate email once there is an update on your order.  

Please accept our sincere apologies for the inconvenience caused.

0 Votes

m

mpghgravity posted almost 4 years

ORDER # 11886215 still verifying!

0 Votes

kartikasari

kartikasari posted almost 4 years

Hi fayza,

Please be informed that your order was duly completed and the code(s) has been delivered to your OffGamers account. 

Thank you for shopping at OffGamers.


0 Votes

f

fayza posted almost 4 years

ORDER # 11794020 please check asp thank you

0 Votes

Sheila

Sheila posted almost 4 years

Hi Samer


The order 11783467 is queued for the payment review. It's a compulsory process initiated by the system to validate the source of the payment in order to prevent unauthorized payments. However, as it is currently outside office hours, the team in-charge is currently unavailable and is not operating. They work from 9.30am-6.30pm +8GMT. The review expected to be completed in 2-3 hours time. Rest assured, we will notify you via email as soon as we have received updates from them regarding this order.

We would like to apologise for the inconveniences caused and we truly appreciate your patience with us.

0 Votes

S

Samer posted almost 4 years

same problem ORDER # 11783467 is still verfinig after 35+ minutes

0 Votes

Hill

Hill posted almost 4 years Admin

You are welcome, Greg.

0 Votes

G

Greg posted almost 4 years

Thank you :) I'm going to be ordering another shortly

0 Votes

Hill

Hill posted almost 4 years Admin

Hello, Greg. Your order is completed and delivered now. Kindly login to your account to view the code. Thank you.

0 Votes

G

Greg posted almost 4 years

I've been stuck on verifying for over an hour aswell.

0 Votes

Hill

Hill posted almost 4 years Admin

Hi, Nuclear_x2. Please be informed that your order is pending for the verification and you will be notified via email once there is an update.

0 Votes

n

nuclear_x2 posted almost 4 years

0 Votes

Aiman

Aiman posted almost 4 years Admin

Hi Ben,


We have noticed  that you have raised Ticket #280247 in regard to this matter. We have send update through the same ticket you submitted and you may check your email for more information. Thank you for your understanding.

0 Votes

b

ben posted almost 4 years

approximately how long until I can use my order?


0 Votes

Barath

Barath posted almost 4 years

As a virtual store, we required to validate all the online payments that we receive to ensure the authenticity of the transaction in order to prevent unauthorized purchases. Hence, the reason why the order has to be manually reviewed before delivering the item to OffGamers account.


If you wish to proceed with the cancellation, you can cancel this order by yourself by going to your "Orders History" page from your OffGamers account. Your order will then be queued for cancellation and you will be notified via a separate email once your order has been cancelled successfully.


Thank you and apologize for any inconveniences caused.

0 Votes

b

ben posted almost 4 years

Can I get a refund as I need my order quite soon. Thanks


0 Votes

Aiman

Aiman posted almost 4 years Admin

Hi Ben,


We would like to inform you that the payment for this order (11747652) is currently pending for review and verification.

The  verification process serves to safeguard the credit card or PayPal  owner against identity theft, fraud and unauthorized payment. Hence, it  is required for the information provided to be verified for accuracy and  legitimacy as part of the standard security check for all online  transactions.  

This process may usually take under 24 working  hours to complete as the team in-charge is unavailable outside office  hours. You will be notified immediately via a separate email once there  is an update on your order.  

Please accept our sincere apologies for the inconvenience caused.

0 Votes

b

ben posted almost 4 years

mr order 11747652 has not arrived it says payment completed


0 Votes

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