Itunes said code already redeemed ORDER # 10646630

Posted over 4 years by Raymond

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Raymond

Order # 10646630

 

Itunes said this code is already redemeed and it's not me who redeemed it...

I just got the code and it didn't work already. Please fix this, this is bad service...

I already sent the screenshot as per your request but no response so far...

I have made a lot of purchase from this site (buy status: platinum).

This is very dissappointing. I use this site to get code fast, but now I have to

wait until God knows when...

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Hill

Hill posted over 4 years Admin

The process typically takes:

  • 3 working days: submitted on Monday - Thursday
  • 4 working days: submitted on Friday (not including Saturday, Sunday and Malaysia public holidays)

        (Working hour: 9:30am - 6:30pm, +8GMT)

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R

Raymond posted over 4 years

I have just forwarded the e-mail to support@offgamers.com

I just want to get the code as soon as possible...

0 Votes

Hill

Hill posted over 4 years Admin

Hello. Raymond. If you submit the screenshot to support.cdk@offgamers.com.


The process typically takes:

  • 3 working days: submitted on Monday - Thursday
  • 4 working days: submitted on Friday (not including Saturday, Sunday and Malaysia public holidays)

        (Working hour: 9:30am - 6:30pm, +8GMT)

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R

Raymond posted over 4 years

Your e-mail told me to send to another e-mail address:

Thank you for contacting us! As we are unable to test-redeem each code provided by the supplier prior to order delivery, kindly try the following methods if you encounter problem redeeming your game code:

1. Using another web browser to redeem (Internet Explorer / Google Chrome / Mozilla Firefox)
2. Clear your browser's cache and cookies. Then attempt to redeem again.
3. Check for typo or spelling error (0 = O / 1 = l / 2 = Z / 4 = A / 5 = S / 8 = B)


If all the attempts above are unsuccessful, please file a report and attach the two (2) screenshots required in JPEG/PNG/PDF format by emailing to support.cdk@offgamers.com or through Game Code Issue Submission Form:

 

1. Code viewed from your OffGamers order history page

2. Error message is shown when redeeming the code

Once we have received the screenshots as requested above, the respective department will investigate the issue with the publisher or supplier. We will notify you by email once we have received the updates on this matter. We thank you for your patience and understanding.

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Hill

Hill posted over 4 years Admin

Hello. Raymond. We did not received any screenshot from you and kindly sent it to support@offgamers.com so we can escalate for you

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