As we are unable to test-redeem each code provided by the supplier prior to order delivery, kindly try the following methods if you encounter problem redeeming your game code:
1. Using another web browser to redeem (Internet Explorer / Google Chrome / Mozilla Firefox)
2. Clear your browser's cache and cookies. Then attempt to redeem again.
3. Check for typo or spelling error (0 = O / 1 = l / 2 = Z / 4 = A / 5 = S / 8 = B)
If all the attempts above are unsuccessful, please file a report and attach the two (2) screenshots required in JPEG/PNG/PDF format by emailing to firstname.lastname@example.org or fill in the Game Code Issue Submission Form
1. Code viewed from your order page
2. Error message
We will only be able to escalate your code issue to the Personnel In-charge when we have received the screenshots as requested above. You will be notified by email once we have received the updates on this matter. We thank you for your patience and understanding.
We shall now mark this thread solved and will be following up on this issue via ticket ID #238815.