Solved

Stuck Verifying

My order won't verify, even after I put out my name.

ORDER# 10378426 (2018-05-26 16:33:06)

Same. Been 20 hours now.


I made an order 2 days ago and that was fine.


Support say wait 24 hours because the team are in Malaysia so are operating in different time zone.


I understand its fraud prevention, so that's fair enough. But very frustrating when you know your a 'good guy'. 

Hi Sammy,



Your order has been completed and delivered.



Thank you for your purchase.

Hi free1066,



We would like to inform you that the payment for this order is currently pending for review and verification.
The verification process serves to safeguard the credit card or PayPal owner against identity theft, fraud and
unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and
legitimacy as part of the standard security check for all online transactions.
This process may usually take under 24 working hours to complete. You will be notified immediately via a separate
email once there is an update on your order.

Please accept our sincere apologies for the inconvenience caused.

Hi kat


Over 24 hours now and I've heard nothing. As a genuine customer (and second order) I could easily send you ID to try and speed this up.


With Malaysia office hours over for today I doubt I'll hear anything any time soon.


Paypal showing you have received my funds. I've patiently waited the 24 hours as requested, but enough is enough.


Please could you complete my order, or simply cancel it and refund me.


Thank you


 

Thanks guys, order now complete. Happy customer here again :)

Hi free1066,


Thanks for your patience and understanding :)

hi kat,

would you mind removing my full name from your comment above?

It comes up when my name is googled. Thanks!

Hi Sammy,  


Sorry about that.  Done :).


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