Verification still pending????

my order no is: 10340214

I have purchased from you yesterday but still have not received my order. One of your colleagues has said that it is because the verification is still pending so how long will this process take????

Hello Sofiak,

We are sorry, as your order had failed our verification process, so we are unable to accept online payments from you.  This has caused your payment to be cancelled and refund initiated back through our gateway back to your card account.
You may want to consider using the other alternative payment options shown to you at checkout currently instead if you wish to make a purchase.

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