Paid with SofortBanking but not delivered


I paid my order with SofortBanking, it says 

"Payment Received

Contact us here."

I contacted you, I created two support ticket but only got automated answers asking to upload my credit card to verify. However, I did NOT pay with credit card and you already received the payment.

Hi Andreas,

Pertaining to your order 9863825, we have received all the required documents and forwarded it to the Personnel In-charge to review. Once there is any update, we will notify you through ticket #214744.

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