order# 9863527 code issue

I was try to redeem the codes as soon as I get the codes.
But I find out that the codes were already redeemed.

So I cancelled my paypal payment and submitted the Game Code Issue Submission Form.

Hope you guys can help me solve the problem as soon as possible.

Hi Takumi,

If you have uploaded them, our CD Key department shall launch an investigation with the publisher or game developer. The process typically takes:


  • 3 working days: submitted on Monday - Thursday
  • 4 working days: submitted on Friday (not including Saturday, Sunday and Malaysia public holidays) 

        (Working hour: 9:30am - 6:30pm, +8GMT)

NoteDue to Lunar New Year from 15-Feb to 20-Feb, the process will be delayed until the Personnel In-charge resume work on 21-Feb-2018. 

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