Hello. I sent an email to support containing the two screenshots as instructed around 4~ hours ago, but I've yet to hear back. How long does this usually take?
This process typically takes 24 to 48 working hours since we need to check with our publisher if you have sent an email to firstname.lastname@example.org
I see. Thank you for the quick response.
We will notify you by email once we have received the updates on this matter. We thank you for your patience and please accept our sincere apologies for any inconvenience caused.
We would like to inform you that your issue has been solved by our CDK Team. You may check your email for more information.