refuse to pay

payment is not approved

Hello kandaz_6161,

Payment was authorized by your bank, but subsequently cancelled by the gateway due to various possible security triggers:

1) using proxy connection
2) multiple tries within a short period
3) security verification offered but not used
4) card details wrong

Any deducted amount is typically returned within a few days (1-3 days), orders affected have been cancelled.
You may try again by placing a new order in 24-48 hours, or try a different card or try the same card via Paypal instead. Also, contact your card issuer to request them to find out from our payment gateway Adyen regarding the cancellation.

We are sorry for any inconvenience caused.


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