option to get refund credited as store credit

i bought neosurf through skrill. the payment which included the processing fee as well as 10% GST was withdrawn from my account

i then get notification that my purchase has been refunded, minus the processing fee & 10% GST. 

i am told that it would take  14days - 28 working days for offgamers to proceed with the MoneyBookers refund . 


why cant you just give me the refund as store credit instead?

i have already lost over $3 from the processing fee & 10% GST that was not refunded... on top of that i have to wait that long for a refund!!


opened support tkt which was useless coz i never got my ques answered... they just beat around the bush & wasted my time for nothing!!


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Unfortunately, your order did not pass the verification process on system which resulted the cancellation. Please do consider using other payment options listed during checkout if you wish to place a new order again. Our apologies again for the inconveniences caused.


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