option to get refund credited as store credit

Posted almost 5 years by Khanh

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i bought neosurf through skrill. the payment which included the processing fee as well as 10% GST was withdrawn from my account

i then get notification that my purchase has been refunded, minus the processing fee & 10% GST. 

i am told that it would take  14days - 28 working days for offgamers to proceed with the MoneyBookers refund . 

why cant you just give me the refund as store credit instead?

i have already lost over $3 from the processing fee & 10% GST that was not refunded... on top of that i have to wait that long for a refund!!

opened support tkt which was useless coz i never got my ques answered... they just beat around the bush & wasted my time for nothing!!

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Aiman posted almost 5 years Admin

Unfortunately, your order did not pass the verification process on system which resulted the cancellation. Please do consider using other payment options listed during checkout if you wish to place a new order again. Our apologies again for the inconveniences caused.

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