stuck on Verifiying

I have 2 orders stuck on verifying just curious why as I have never had this issue before.

Order number 9317928

Order number 9317918

Please let me know what is happening I tried to call support and it said not available at this time.

Pertaining to both your order, it has been cancelled as you do not wish to wait for the verification process. Kindly email us at if you have any inquiries or require assistance for the order.

We thank you for your patience and understanding. We truly apologized for the inconveniences caused.

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