When will I receive my order?

Posted about 5 years by May

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Solved
M
May

It's been hours and I still haven't received anything. I got the invoice sent to my email but no product whatsoever. It's still verifying. Please check.

1 Votes


27 Comments

Sorted by
Hill

Hill posted about 4 years Admin

Hello. Taran. There will be an update for your order within 6 hours from now.

0 Votes

T

Taran posted about 4 years

SAME and the tickets I sent didn't help. ORDER # 11194434

0 Votes

Hill

Hill posted about 4 years Admin

Hello, Sihireth. There will be an update for you within 6 hours from now.

0 Votes

S

Sihireth posted about 4 years

hello, waiting to hear back for: ORDER # 11193169 thank you

0 Votes

Hill

Hill posted about 4 years Admin

Hello, Yip. Your order is completed and delivered by our system.

0 Votes

y

yip posted about 4 years

Please follow up this order

11194396

Still pending

0 Votes

kartikasari

kartikasari posted about 4 years

Hi elsonzxc,


Our authorized personnel has checked our account and payment has still yet to clear into our account as of now. They shall monitor closely and we shall update you via the existing ticket already opened on this when payment has cleared.


0 Votes

e

elsonzxc posted about 4 years

I've paid for my item but I've yet to receive my codes. It's been 1hr30mins alr.

ORDER # 11184279


0 Votes

kartikasari

kartikasari posted about 4 years

Hi Mateusz,


We would like to inform you that the payment for this order is currently pending for review and verification.

The verification process serves to safeguard the credit card or PayPal owner against identity theft, fraud and unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and legitimacy as part of the standard security check for all online transactions.  

This process may usually take under 24 working hours to complete as the team in-charge is unavailable outside office hours. You will be notified immediately via a separate email once there is an update on your order.  

Please accept our sincere apologies for the inconvenience caused.


0 Votes

M

Mateusz posted about 4 years

same problem , order  number: 11134869 


0 Votes

Aiman

Aiman posted about 4 years Admin

Hi Destrious,


Please allow some time as Bitpay will need at least 6 confirmations for your payment to be updated on our system. Once the payment has been cleared, we will proceed with your order accordingly and notify you via email. Kindly email us at support@offgamers.com if you need any further assistance for the order.


We thank you for your patience and we do apologise for the inconvenience caused.


0 Votes

D

Destrious posted about 4 years

Hello, I have already paid for my item but the overview still states pending, It has already been an hour and I was wondering when I could receive it, I have the proof of payments that I can send to you.

0 Votes

kartikasari

kartikasari posted over 4 years

Hi Moritzhellmann2


We are sorry, as your order had failed our verification process, so we are unable to accept online payments from you. This has caused your payment to be cancelled and you are advised to contact PaySafeCard support to expedite the refund process. We have notified our team to liaise with PaySafeCard on the refund status.

You may want to consider using the other alternative payment options shown to you at checkout currently instead if you wish to make a purchase.

0 Votes

M

Moritzhellmann2 posted over 4 years

My problem is the same, but my order is completed but i don´t have my product! Order:#10972325 Please Check!


0 Votes

Hill

Hill posted over 4 years Admin

Hello, Inon. Your order is completed and delivered now.

0 Votes

i

inon posted over 4 years

the same problem...Why I have not received the invitation yet?

0 Votes

Aiman

Aiman posted about 5 years Admin

Hi Ryan,


We are sorry, as our respective team had cancelled the order due to failed verification. Kindly consider only the payment options shown at checkout if you wish to place a new order again.

0 Votes

R

Ryan posted about 5 years

Follow up with this order # 9380665

0 Votes

Aiman

Aiman posted about 5 years Admin

Hi there,


It seems that your order has been refunded by system upon your request previously. Kindly contact us at support@offgamers.com should you need any further assistance for the order.

0 Votes

p

psycofip posted about 5 years

ORDER# 9312015


0 Votes

p

psycofip posted about 5 years

Same Problem here !

0 Votes

Hill

Hill posted about 5 years Admin

Hello. Ehahzikooo. We have responded to your email accordingly

0 Votes

e

ehabzikooo posted about 5 years

i have the same problem "Verifying"

 

0 Votes

Khairul M

Khairul M posted about 5 years Admin

Hi Jimmy,


It seems your order 9182659 has been delivered accordingly. The delayed due to there is some issue with payment gateway when capturing your payment. We apologise for any inconvenience caused. 


Thank you

0 Votes

J

Jimmy posted about 5 years

i have the same problem, but with pending status.
i already contacted the support for many times but did not recieve any response.

I am waiting for 4 hours already


0 Votes

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