help is needed!!!!!

I'm very disappointed .. its my first time using this website and it would be my last.

i have bought a voucher my order number is 9014183 and its status is verifying and i didn't gt anything from you till now . Although the money has already been taken from my bank.... i got another order number with the number of 9014181. but i made only one order!! so i don't understand why i have  ordered if i only made one .. so i cancelled the other one!!!!! plz help .. I'm worried that money is taken twice from my account !!!! and i want my voucher number for the card i bought ..otherwise i need my money back .. thats very bad experience and this must be addressed as soon as possible.

We have responded to your email and you may check your email for the updates. However, we will proceed a refund back to you if you want to cancel your order.

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