Solved

3 working days no answer support. Useless?

Order number 8740199


i was submit ticket 174171


i was send to support.cdk@offgamers.com or submit form at this link https://www.offgamers.com/event/index?nid=5734


3 working days still no answer with solve problem?


i just need to activate the code on your end.

playstation support say the code not activated on your end, so i can't reedem on my account.


What are you doing so letting me wait so long?
Is this how you treat all your buyers?

Due to the PSN issue recently, we are unable to provide any ETA on the new stock arrival. We have canceled the order 8740199 and the payment has been issued in store credit to your OffGamers account. 


You may check your Store Credit balance HERE.

We apologize for any inconvenience caused.

i order 2 code on same order
2 code with same problem from same order.

why i just got 1 refunded?

 

For your information, we just escalated your code issue to our respective department for another code you having an issue.

3 working days no update. are you have team or departement?
or maybe you only 1 person to handle all this?

 

We do apologize for the inconvenience caused. We are currently awaiting respective team to finish the investigation with supplier/publisher regarding this issue. Please allow us some time and we will get back to you with updates. Thank you.


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