orders stuck at verifying

i have placed 2 orders and paid with store credit , yet both orders are stuck on verifying status?

We regret to inform that this order is currently pending for verification purposes. Rest assured that the respective department has been notified to check and we will notify you via email once we have the received their reply.

We thank you in advance for your patience and understanding. We truly apologized for the inconveniences caused.

my order also stuck


Hi Joni,

In regards to your order 8843571, unfortunately it is cancelled as we are not able to process your order due to security reasons. We have refunded the amount back to your card, which will take 3 to 14 business days to be reflected on your card statement. 

Thank you and please email us at if you have further questions. 

Hi pr0mithios86,

As for your order  8821804, 8821796 and 8821773, we regret to inform you that we are unable to accept your payment through credit card or PayPal, resulting in a cancellation of your order. The refund amount shall be reflected on your card or bank statement within 3 to 14 business days from now. 

Please do consider using other payment options listed during checkout if you wish to place order. We thank you for your patience and we do apologize for the inconvenience caused.

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