ORDER# 8582993 [ 2017-05-13 17:49:35 ]

Hello i bought and LEVEL UP POINTS (350 PHP) And i tried to top up the card info but it it says that the card was suspended why is that? 

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In regards to your inquiry, we have responded to your inquiry (ticket ID) via email, and we shall have your order checked once we receive your reply. Thank you.

Our CD Key department will launch an investigation with the publisher or game developer. The process typically takes:

3 working days: submitted on Monday - Thursday
4 working days: submitted on Friday (not including Saturday, Sunday, and Malaysia public holidays) 

(Working hours: 9:30am - 6:30pm, +8GMT)

We will notify you on ticket 159858 once there is any further updates. We thank you for your patience and please accept our sincere apologies for any inconvenience caused.

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