ORDER# 8582993 [ 2017-05-13 17:49:35 ]

Posted over 5 years by Jerome

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Hello i bought and LEVEL UP POINTS (350 PHP) And i tried to top up the card info but it it says that the card was suspended why is that? 

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Kenny Lim

Kenny Lim posted over 5 years

Our CD Key department will launch an investigation with the publisher or game developer. The process typically takes:

3 working days: submitted on Monday - Thursday
4 working days: submitted on Friday (not including Saturday, Sunday, and Malaysia public holidays) 

(Working hours: 9:30am - 6:30pm, +8GMT)

We will notify you on ticket 159858 once there is any further updates. We thank you for your patience and please accept our sincere apologies for any inconvenience caused.

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Firdaus posted over 5 years

In regards to your inquiry, we have responded to your inquiry (ticket ID) via email, and we shall have your order checked once we receive your reply. Thank you.

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