The password given is incorrect when I want to top up the game credit
1. Using another web browser to redeem (Internet Explorer / Google Chrome / Mozilla Firefox)
2. Clear your browser's cache and cookies. Then attempt to redeem again.
3. Check for typo or spelling error (0 = O / 1 = l / 2 = Z / 4 = A / 5 = S / 8 = B)
If all the attempts above are unsuccessful, please file a report and attach the two (2) screenshots required in JPEG/PNG/PDF format by emailing to firstname.lastname@example.org or through Game Code Issue Submission Form:
1. Code viewed from your Offgamers order history page
2. Error message shown when redeeming the code
Once we have received the screenshots as requested above, the respective department will investigate the issue with the publisher or supplier. We will notify you by email once we have received the updates on this matter. We thank you for your patience and understanding.
It seems that you have sent a ticket to our support team. We will follow-up with you in your ticket regarding your order issue.