We have checked on your order and did not locate the payment from our PayPal account. Kindly sent us an email of your Paypal transaction to email@example.com
Kindly delete your screenshot and sent it to firstname.lastname@example.org. Thank you.
Please be informed that your refund will need 1 to 3 working days to reflected back to your bank account if you linked with your credit card. However, there is no payment located at your latest order.