The Code Invalid

Posted about 6 years by Ashley

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Ashley

After i got a Code, i applied but the code was invalid.

Please help!





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Aiman

Aiman posted about 6 years Admin

You're welcome. We will notify you by email as soon we have received the updates on this matter.

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A

Ashley posted about 6 years

Thanks for your help!

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Firdaus

Firdaus posted about 6 years

Hi Ashley, 

In regards to your inquiry here, we will correspond with you further through your ticket / email (ticket ID 131968) for any updates. For the time being, we will be resolving this your inquiry here. Rest assured, as we will email you through the ticket ID above for updates. Thank you. 

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Aiman

Aiman posted about 6 years Admin

Hi Ashley,


Regarding your code Issue, we advise for you to kindly submit to us a screen shot of the following in order for us to get this issue reported to the CDKey management so that they can investigate this issue with the publishers of the code as we have no direct access to the publisher's systems. 


1. Screen shot from the Offgamers order history page showing the CD Key product codes.
2. Screenshot of the error you received on your account during redemption 


Do login to your OffGamers account and submit your game code issues via the following email :


support.cdk@offgamers.com or support@offgamers.com

 

Thank you and we apologized for any inconvenience caused.

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