Solved

Purchased KarmaKoin

I've recently just purchased a karmakoin and i was waiting for it to be verified , and now i cant even see it in my list of purchases ? 

Hi Z D,


Pertaining to your order 7950546, it has been cancelled as the transaction has been declined because of the verification issue. Please disable your VPN or proxy setting before placing a new order again. Refunds for Credit Card purchases may take a period of 2 weeks for the refund to reflect in your account.


Thank you for your cooperation.

Please do let me know when the refund is complete thank you 


Hi Z D,


Please kindly contact your bank support from time to time to check on the refund status. Once we have issued it, we are unable to track the refund status because we do not have access to the bank database. 


We apologized for any inconvenience caused.

but have you guys issued it already ?


Hi Z D,


The payment will be refunded by the gateway within 24 hours once your order has been cancelled on our system. It usually takes within 3-14 working days for the Card Issuer/Bank to reverse the payment back to your card account.


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