In regards to your order #7822864, we regret to inform you that we are unable to proceed with the cancellation of your order as requested. It appear that system shows the code was already being viewed from your account. Any serials that are viewed from the order history page, exchange/refund/cancellation request will be deemed void.
Any form of CD Key, Time Card, Expansion, Game Points, Pre-paid Card, Trial/Beta/Item Code viewed from your account history is neither refundable nor exchangeable.
Shall you have difficulties redeeming the provided code, kindly provide us with 2 screenshots so that we can submit it back to Publisher support to troubleshoot your issue:
1> Screenshot of your order showing the code you have received
2> Screenshot of the error you received on your account during redemption
Kindly do not crop the pictures and you may save them as .jpeg/.png format. You can submit through the following email:
firstname.lastname@example.org or email@example.com
The respective team will investigate the issue with the publisher/developer once the required screenshots have been received. We thank you for your patience and apologized for any inconveniences caused.
We have sent you the update via ticket #124496 and you may reply through the email for our respective team to assist further.