Solved

ORDER# 7825904: Can't redeem my code

Hi,

the code that you sent me could not be redeemed. please see into it.

Hi Khalidxkin,


Regarding your code Issue, we advise for you to kindly submit to us a screen shot of the following in order for us to get this issue reported to the CDKey management so that they can investigate this issue with the publishers of the code as we have no direct access to the publisher's systems. 


1. Screen shot from the Offgamers order history page showing the CD Key product codes.
2. Screenshot of the error you received on your account during redemption 


Do login to your OffGamers account and submit your game code issues via our submission form : http://www.offgamers.com/event.php?news_id=1533 or you can submit directly through the following email:

support@offgamers.com or support.cdk@offgamers.com

 

Thank you and we apologized for any inconvenience caused.

Hi Khalidxkin,


We have escalated the issue to our CD key department for further checks and investigation. We will notify you via ticket #124487 once we have received the updates on this matter. We thank you for your patience and please accept our sincere apologies for any inconvenience caused.


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