I'm a first time buyer here with OffGamers; I was sent an email that my verification had been rejected, as any normal person would react, I had questions. I inquired with a customer service rep through the life chat feature provided. This is the results of that chat.
Hello. We do apologized for you unpleasant experience and we would like to inform you that your order has been cancelled by our system as it has failed the verification which set by our system. Other than that, you are suggested to check with other payment methods which is still available for you.
Hill; I think you fail to realize the reasoning of this post. It is not to inquire about the failed verification any longer. It is to point out the blatant lack of customer service skills provided by Offgamers.
Yes, we do understand and we do apologized for the unpleasant experience you have . Furthermore , higher authority is not available as our time zone is different, and its the reason why they can't transfer for you to comply your request. Lastly, we will take your advice and get her trained for more fluent & efficiency in handling the issue.