Have much delay?

Well , buy a Nintendo eShop card and you step over an hour and still I do not get an email with the code . Wanted to know if there is a problem or always take so long . I'm from Uruguay . I'm using google translator sorry if something is misspelled. My Order Number: 7192889

Thanks and I hope you can help me

We have checked on your order and found that your payment was refused. Kindly check with your card issuer for more information.

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