To make this post short:
I purchased a game card at Aug 13, 2015 (Thursday). I tried to redeem the card but it has already been used, before I purchased it. OffGamers gave a week late response saying that the game card had been used on Aug 12, 2015 (Wednesday). This is clearly not my fault, as I purchased the game card a day later than it being used.
I asked for at least a replacement card because I paid for a new game card, not a used one. You guys try to keep stretching this issue out, and I am getting NO help.
I need a fix for this issue, immediately.
I've already submitted a ticket about this issue. How much longer will OffGamers stretch out this problem? This website is definitely lacking in the customer service department.
Due to the weekend, we will be expecting for during weekdays. We will contact you once we have any resolution on your issues.
We apologize for the trouble.
We would like to inform you that our CDKey team has replied you in a separate email, please do check the email for more details. Thank you.