charged but not recieved the order

 my order number is 6434630

i have been charged but the order is still on pending status.

can you plz sort this out because i have been charged already.

Hi Mohamed,

We apologize for the late respond. We have checked on your order 6434630. It seems that your credit card has insufficient amount, resulting the payment failed to go through. This order has been canceled now. You may place on a new order once your credit card has sufficient credits in it.

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