Our CD Key Team has replied to you on 12th January 2015 from their own support email. You may check your email again. The email should be firstname.lastname@example.org. Thank you.
As per our conversation in the emails, we have forwarded your request for a refund to the respective department. We will notify you once it has been done. Thank you for your patience.
Dear all customers having issue redeeming Karma Koin codes,
Please be informed that the issue has since been rectified. Kindly redeem again using the same codes and let us know if you still having the same problem.