How long should it takes for verifying an order? : Support Center

Daryl posted about 3 years ago

Hi felicia,

Our team have replied to you via email, Ticket ID: (#426933). We would also like to inform you that any future correspondence will be done through the email.

Also this thread was made over a year ago and does not pertain to your issue.

Regards.

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felicia posted about 3 years ago

I purchased a neosurf voucher hours ago. How long do I have to wait for my code . The is ORDER # 17029756

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Aiman posted about 4 years ago Admin

Hi Raffaele,

We would like to inform that this order (12320535) has been cancelled as per your request and the refund has been initiated back to the same card via the gateway provider. It usually takes within 3-14 working days for the Card Issuer/Bank to reverse the payment back to your card account.

We thank you for your patience and apologized for any inconveniences caused.

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Raffaele posted about 4 years ago

what I can do to get my codes ?

order#12320535

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Carmen L. posted about 4 years ago

Hi Esdeath,

Kindly check your email inbox for the latest replies from our team as we have already replied to your ticket (Ticket ID: 299752) in regards to this issue.

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Esdeath posted about 4 years ago

My order already got payment recieve but still no code, please fix it as soon as possible

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Amri Azmi posted over 4 years ago Admin

Please accept our apologies for the delay in processing your order. However, before we could proceed in processing the order, additional verification is required which is in accordance with our company's procedure. We have informed the Personnel In-charge to expedite the procedure and we will notify you once there is any update. For the time being, please do bear with us.

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승우 posted over 4 years ago

hi. i payed order #12101645.

how long does it take for me to get the code?

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kartikasari posted almost 5 years ago

Hi Dave,

We would like to inform you that the payment for this order is currently pending for review and verification.

The verification process serves to safeguard the credit card or PayPal owner against identity theft, fraud and unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and legitimacy as part of the standard security check for all online transactions.

This process may usually take under 24 working hours to complete as the team in-charge is unavailable outside office hours. You will be notified immediately via a separate email once there is an update on your order.

Please accept our sincere apologies for the inconvenience caused.

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Dave posted almost 5 years ago

My order #10852717 is still verifying. I paid with my paypal balance. Please verify it asap.

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kartikasari posted almost 5 years ago

Hello vezbergaitek,

The payment for your PayPal order is currently pending due to payment review, which typically takes up to 24 hours for clearance.

For more information about PayPal payment review, please CLICK HERE.

Once the payment has cleared, we will proceed with your order accordingly and notify you via email. Thank you for your patience.

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vezbergaitek posted almost 5 years ago

hey i ordered amazon gift card how long takes to get it?

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kartikasari posted about 5 years ago

Hi Semiigs,

We would like to inform you that the payment for this order is currently pending for review and verification.
The verification process serves to safeguard the credit card or PayPal owner against identity theft, fraud and
unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and
legitimacy as part of the standard security check for all online transactions.
This process may usually take under 24 working hours to complete. You will be notified immediately via a separate
email once there is an update on your order.
Please accept our sincere apologies for the inconvenience caused.

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Semi posted about 5 years ago

Can u please verify my payment 10066953 My paypal has been charged but i didnt recieve anything

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Hill posted over 5 years ago Admin

Hello, Theo. We are still waiting for you to update your first & last name.

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David posted over 5 years ago

Please can you check my order, number 9643158 - I placed it a few hours ago and it's paid but I still haven't received my key. Thanks.

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Aiman posted over 5 years ago Admin

Hi resya_27_tb,

This is to notify you that your order is now being processed. However, the key(s) that you ordered is currently out of stock. The CD key(s) will be delivered to you at the soonest time possible and we will notify you by email for the update.

We apologize for the inconvenience caused.

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resya_27_tb posted over 5 years ago

HI, can you check my purchase order 9613584 . i already pay with coda pay. but it still stuck in processing and it's already 8 hours. thank you.

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Khairul M posted over 5 years ago

Hi Mouse,

You may check your email as our Agent has replied you previously.

Thank you

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Mouse posted over 5 years ago

can you send email again?

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Hill posted over 5 years ago Admin

Hello, Mouse. We have responded to your email accordingly.

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Mouse posted over 5 years ago

I just bought NCoins for blade and soul game. All my payments want well but 1 of them is stuck at Verifying for like 2h already but when I click on it it say payment received

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kartikasari posted over 5 years ago

Hi Anand,

Order 9506055 was duly completed and code delivered, kindly view it by accessing your purchase history after logging in to your Shasso account. Click on the order number and scroll down a bit before clicking view/show code.

Thank you for your purchase.

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anand posted over 5 years ago

I made a purchase recently for CSGO but the order is still verifying after 30 minutes.

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Aiman posted over 5 years ago Admin

Hi Jeton,

We suggest that you may consider other payment methods which bypass our verification process, such as Moneygram, Western Union or Wire Transfer.

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