As for your Issue, we still waiting for our respective team to conclude their investigation and will get back to you once there's any update for the order. We thank you in advance for your patience and we do apologize for any inconvenience caused.
Kindly provide screen shot for the error on the new code you had received and we will escalate again for our respective team to investigate further.
Regarding purchase 5895672, we were
informed by the CDKey team that they have responded to you accordingly
via their support mailbox.
Sorry for the inconveniences caused and have a great week.