Stuck on verifying

Posted over 8 years by Frederik

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Frederik

Purchased "Playstation Network Card (US) Bundle Promotion" as your website promises instant delivery. Nothing is happening though, and I'd like to know how long I'm supposed to wait until I get my order.

The money has already been charged from my paypal account, preventing me from purchasing a similar order from other sellers in the meantime. I've confirmed both email and paypal account, so everything should be in order.


Please hurry up with whatever you need to do, I really don't want to cancel my order.

0 Votes


354 Comments

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Daryl

Daryl posted about 3 years

Hi promyse,


This post was made back in 2016 and the issue of this inquiry was resolved. As you are not the tread starter we will be closing this post. We have noticed that you have an active ticket : ID 385459 and our team have already replied to you via email. Please do check your email as we will liaise regarding your inquiry via ticket/email.


Regards.

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p

promyse posted about 3 years

Hello I am stuck in verifying as well and it won’t let me scan my ID or debit card. Even tho I have both with me

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Yap

Yap posted over 6 years

Hi Irma,


We are glad to hear that. :)

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I

Irma posted over 6 years

The problem was resolved with the help of live chat support. Thanks!

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Yap

Yap posted over 6 years

Hi Irma,


Your order has already been completed. An email has been sent to you with an URL link on where to locate your code. Kindly retrieve the email to locate your code.


Thank you.

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Yap

Yap posted over 6 years

Hi Phantom,


As today is weekend, the management is not available. Your documents will be reviewed by tomorrow. Once we have the updates, we will get back to you at once via email.


We apologize for any inconvenience caused.

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I

Irma posted over 6 years

Hello Firdaus,

I recently bought a Nintendo eShop gift card and was sent a reciept and an invoice, also PayPal tells me I've already paid, however when I check it on offgamers, the order is still stuck on "verifying". A verification e-mail should have been sent to me from paypal, it says, but I didn't receive it. Is this a bug or should I wait a bit longer than three hours for the email to be sent?
Order number 7532315

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P

Phantom posted over 6 years

Hiya Firdaus,


It's been 10 hours since I was asked to provide documents to verify my identity. I did this immediately and there has been no change on my order. I'm a patient man, but one shouldn't have to wait this long.

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Firdaus

Firdaus posted over 6 years

Hi Phantom,


Our respective department is still currently verifying your order due to security reasons. Your order shall be completed soon enough and your patience is truly appreciated.  We apologize for the slight delay.

Thank you.

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P

Phantom posted over 6 years

Hiya, just got an email saying this:

We regret to inform that this order is currently pending for verification purposes. Rest assured that the respective department has been notified to check and we will notify you via email at the soonest time possible once we have the received their reply.

We thank you in advance for your patience and understanding. We truly apologized for the inconveniences caused.


Not sure why that's happened when I've already verified my PayPal email address. I need this to process as soon as possible. Order No. 7531043

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S

Sze Man posted over 6 years

Hi there, it's been several hours and my ORDER# 7530502

is still pending "verifying". (what's there to verify when I already paid and gotten a receipt?)


Please update me asap, thanks.

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Hill

Hill posted over 6 years Admin

Hello, Ike. Your order is completed and delviered now.

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I

Ike posted over 6 years

hi, i'm wondering why my order is pending for verification when i already confirmed my paypal email. i don't want to wait an entire day for a $5 code. my order is #7527920

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Mohamad Fazril

Mohamad Fazril posted over 6 years

Hi Cmpgamer


Please kindly contact our customer support via email: support@offgamers.com for further assist. Please include your order number for fast respond. Thank you.

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c

cmpgamer posted over 6 years

Hi, seems that a lot of people waiting for their orders to be delivered even if paypal was already verified. My question is how long it will take to get it done? Same with the people here, I'm already charged for the purchased.

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Hill

Hill posted over 6 years Admin

Hello. Your order is completed and delivered now .tigerglaceau098

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t

tigerglaceau098 posted over 6 years

Really need my code as soon as possible to transfer an account

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t

tigerglaceau098 posted over 6 years

Hi, my order is stuck on verifying and I have also been charged without getting my game card code, the order number is 7432855

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Jasmine

Jasmine posted over 6 years

Hi Jorrit, 


Your order is now completed and the card code(s) has been delivered to your OffGamers account. Please follow the guide by CLICKING HERE to learn how to retrieve your card code(s).


Thank you for shopping with us.

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Mohamad Fazril

Mohamad Fazril posted over 6 years

Hi Jorrit,


Please do check your email for the order update. Please kindly contact our customer support via email - support@offgamers.com if you need assistance. Thank you.

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J

Jorrit posted over 6 years

I've currently got two orders going, since the first one took so long I figured I did something wrong. 7419406 / 7420061 , I need them within the next half hour if possible, what should I do? I don't remember verifying has ever taken this long before

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Yap

Yap posted over 6 years

Hi Dante,


Previously we have sent an email to you, requesting you to verify your PayPal email address before we can proceed on your order. Kindly check on your email inbox and click on the email verification link that we have sent to you.


Thank you.

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D

Dante posted over 6 years

Please check  my order too #7415508

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Yap

Yap posted over 6 years

Hi Ian,


We have sent another email to you regarding the verification of your order. Kindly check on your email inbox for the updated email. Should you have other inquiry regarding your order, you may send an email to our support at support@offgamers.com.


Thank you.

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I

Ian posted over 6 years

My mistake, that was the wrong order number (switched two digits). The order is 7398923 and is still pending.

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