Cubicard purchase please help

I wasn't able to purchase a direct top-up for Age of Kungfu(SEA)cubicard. I already use my log-in e-mail and username of my cubizone account but it always says "Invalid top-up info". Kindly see the screenshot below.

Hi Rowell,

In regard of your Inquiry,  We unable to locate any Issue from our end and kindly ensure that you already had registered Cubizone (SEA) account prior placing the order. Additionally, it seem you had place new order for Cubizone (PH) instead now. Therefore, we will be deeming this as resolved. Let us know if there is any further inquiries.

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