We has received your screen shots and your order is forwarded to our CD Key Team for further checking. We will get back to you via email once the checking is done. We apologize for any trouble you faced while shopping at our website.
I'm facing the same issue sent a screenshot through a form started a chat they disconnected and didn't give me a new code?
Hi Noor we haven't receive the screenshots for your order #5785973, please email it to firstname.lastname@example.org. Thank you.
i have the same problem,used code but no reply even i've sent screenshot
We apologise for any inconvenience you faced while shopping with us. We hope you could bear with us while we are investigating your issue. We will notify you via email once there is any new update. Please do accept our apologies for the inconvenience caused.