I ordered 6 codes from UGC. I'm just worried because i have not received the codes yet, but when i checked my credit card they deducted the payment already. I already cancelled my order but my question is, am i gonna get my money back??? please reply to this mail asap. I really need an explanation and clarification with regards to this matter.

The transaction of your purchase was actually not charged out from your card. It was merely reserved due to Authorisation Hold. Usually how it works is, once we have verified that the purchase can be processed -OR- if the buyer confirms that they would like to proceed with the purchase in your case, we will only send instruction to the credit card payment processor to charge the money.

Usually, it will expires and be cycle back to your credit card within 5 to 15 working days. You can read more through the following link regarding Authorisation Hold:

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